Refunds

Subscriptions

Email support@saytrim.com within 14 days of the first payment of a subscription and we refund it in full. You do not have to explain, though we would love to hear what went wrong.

Renewals are not refunded. You can cancel any time and keep access until the end of the period you paid for, so cancel before the renewal date if you do not want to continue.

Free plan and trial

The free plan costs nothing. The 7-day Pro trial is free too if you cancel before it ends. Cancel from your account and you will not be charged.

Top-ups

Unused top-up minutes are refundable within 14 days of purchase. Email support@saytrim.com. Minutes you have already used are not refunded.

Yearly plans

A yearly plan follows the same rule: refund on request within 14 days of the first payment. After that you can cancel any time and keep the plan until the end of the year you paid for.

Problems on our side

If a bug or outage stops you from using minutes you paid for, we will give those minutes back or refund you.

How refunds are paid

Paddle is our merchant of record, so it takes the payment and sends the money back, to the same payment method. Refunds usually arrive within 5 to 10 working days. Any rights you have under consumer law, such as the right to withdraw within the legal period, still apply.